FAQ

We are a design and personalisation workshop. We make things with 3D printing, laser cutting and engraving, plotter cutting, vinyl and signage, and we create personalised details for both events and businesses. What sets us apart is that we design and make every product from scratch, taking care of every detail.

In our shop you'll find a wide range of details for every occasion. If you already know what you're looking for, simply choose from our available options and fill in the personalisation details. Remember to complete each product's required fields accurately. If you spot any spelling or address error right after paying, let us know immediately through our contact channels so we can try to fix it before the item goes into production or engraving, as set out in our Terms of Sale.

If you're looking for something exclusive that you can't find in the shop, in our section on Customisation we explain how we work on custom designs. Tell us your idea and we'll prepare a free, no-obligation quote.

Yes, of course! As designers and makers, we have total flexibility. If you like the font of one invitation or place card model but prefer the base or material of a different one, write to us at info@mieldelimon.com before placing the order. We'll tell you whether it's feasible and how to proceed on the website.

Yes, we adapt all our designs to the language you need. You just need to give us the final texts, perfectly written and checked in the chosen language, when filling in the personalisation fields or sending us the guest template.

Each product page clearly states whether the item is delivered fully assembled and ready to give or whether it requires a step on your part. As a general rule, details are delivered ready, but if you have doubts about a specific model, ask us.

To guarantee maximum definition in engraving or printing, ideally send us your file in vector format (.pdf, .svg, .ai or similar). If you don't have one, you can attach it as a high-resolution image (.png or .jpg). In that case our team will try to adapt it as best as possible; however, we cannot guarantee a perfect finish if the original file is pixelated, faulty or low quality.

Not in every case. For standard products in the online shop, production goes ahead directly with the details entered. We only send a digital proof for verification (via WhatsApp or email) for items that need an additional check because they are very particular orders, corporate logos or special designs on demand. The price includes a maximum of 2 revisions of this proof. Further changes will have an additional cost calculated according to the type of product.

Yes. In custom projects, the design service includes a physical sample that we present to you before production. If you need changes, there is a second round with a new sample. What you pay for the design is deducted from the order total.

• If the error was in the details you gave us or in the proof you approved: As these are personalised products and you were advised to check during the process, Miel de Limón is not responsible for spelling or design errors not spotted by the customer. We recommend checking the texts carefully before confirming.
• If the error is ours: We take full responsibility. We will collect and replace the item with the correct one as soon as possible or, if you prefer, arrange a credit, refund or discount on your next purchases.

Shop products are made within 4 to 7 working days, plus 24 to 48 hours for delivery. Custom designs are usually ready within 14 to 15 working days from when you approve the design. For large orders, we'll tell you the lead time when preparing the quote.

During high season (spring and summer) or due to force majeure (such as technical breakdowns or illness), usual lead times may be delayed. That's why we always ask you to order as far in advance as possible. If we receive an order with a very tight deadline and foresee that we won't be able to meet it due to workload, we reserve the right to cancel it immediately, refunding the money in full so the customer is not disadvantaged.

If you're short on time, write to us as soon as possible at info@mieldelimon.com with as much detail as possible about what you need and by what date. We'll review our workshop schedule to see whether we can fit it in. As a general rule we don't charge an urgency surcharge, unless we need to work outside normal hours to meet the deadline; in that case, we would inform you and quote that extra cost before getting to work.

If your event is still several weeks away, you can place the order to book your slot in the workshop without sending us the final guest list (you can give us a provisional one). Please note that the final, non-extendable deadline for sending the definitive list is 12 days before the event date, so we can plan production and apply the last-minute changes policy detailed in section 4.

If you choose collection from the workshop, you won't have to worry about shipping costs. As soon as your order is completely finished, we'll contact you via WhatsApp to let you know and agree together on the day and time to collect it that suit you best.

Once your order has been shipped from our workshop, you'll receive a tracking number so you can follow your order.

Shipping costs are calculated automatically in the basket. We transparently apply the current official Correos rate according to the weight/volume of the parcel and the destination zone, adding only the corresponding VAT. Orders of €120 or more (VAT included) get free home delivery. Parcels are shipped with Correos' Paq Premium service, and delivery takes 24 to 48 hours (working days) once the parcel leaves our workshop.

Through the website we ship automatically to mainland Spain, the Balearic Islands and mainland Portugal. To protect our customers from unexpected costs and paperwork, we do not make automatic sales to the Canary Islands, Ceuta, Melilla or Andorra, as these shipments involve customs procedures (DUA) and payment of local taxes on delivery. If you live in one of these excluded areas or in another country, email us at info@mieldelimon.com and we'll look at your case to offer you a 100% personalised quote.

The carrier will make a first delivery attempt at the address provided. If you are not in, they will contact you by phone or SMS to arrange a free second delivery or to let you know whether you can collect the parcel from the nearest Correos office or branch.

If at the time of delivery you see that the box is visibly damaged or crushed, it is vitally important that you note it in writing on the carrier's delivery note (or digital signature) before accepting the parcel, and that you let us know immediately with photos. This allows us to claim effectively from the courier's insurance and process your replacement urgently at no cost to you.

We mainly work with MDF boards, and each piece has its own grain and nuances. When laser cutting and engraving, the hardness of the material can make the tone of the engraving vary slightly. In addition, the colours you see on screen may change depending on the device. These small differences are not defects; they are proof that you have a unique handmade piece.

• MDF and wood: Completely avoid contact with water, direct moisture and the use of abrasive substances or chemicals. To remove dust, simply use a dry microfibre cloth.
• Acrylic (standard and mirror) and 3D-printed plastics: Although they are water-resistant, they must not come into contact with abrasive substances or chemicals. Clean them with a very soft microfibre cloth to avoid scratches.

We apply a flexible policy to adapt to any unforeseen changes for your event:

• Up to 30 days before the event: You can change up to 100% of the guest list or units ordered, adjusting the final amount.
• Up to 10 days before the event: Once the final list has been delivered, you can make last-minute changes, cancellations or additions of up to a maximum of 10% of the initial list total (subject to material availability and invoicing of the extra cost for additions). After this deadline, the workshop closes production and no changes will be accepted.

It will depend on the production status in the workshop. If we haven't started making it yet, we'll change the name at no cost. If production of the piece has already started, we cannot guarantee the change; if it is feasible in terms of timing and production queues, the new piece would be made at an additional cost for replacement material.

• If the error was in the list you sent us: As the mistake was not made by our workshop, we can make the replacement pieces urgently, but this will involve an additional cost per piece and a new shipping charge.
• If the error was ours when transcribing or making the pieces: We apologise in advance. Write to us immediately with a photo of the error and we'll make and send you the correct pieces completely free of charge by express delivery.

Once you place your order, we'll tell you how to send us the list. Ideally it should be a clean text document or a spreadsheet (Excel / Google Sheets), with one name per line, respecting capital letters, lower case and accents exactly as you want them engraved. We do not accept photos of handwritten lists to avoid misinterpretation.

You can pay by credit or debit card or with PayPal; you'll find these options when you check out.

For large orders we prepare a quote with volume pricing. Write to us at info@mieldelimon.com and we'll send it to you with no obligation.

The price you pay is the one shown on the website at the time of purchase. Even if prices change later, we honour the price of your order, even if it is made months later.

When placing your order, enter your billing details (name or company name, tax ID and registered address). We send you the invoice automatically by email as soon as the order is confirmed.

Personalised products cannot be returned for a change of mind, but if there is an error on our part or a manufacturing defect, we take care of it. In addition, all our products have a 3-year legal guarantee. Write to us through the contact form and we'll tell you the steps. You'll find all the details in our Terms and conditions.

We don't have a printed catalogue as such, as our website is constantly updated with new products and techniques. However, if you need a sample set of materials (types of wood, acrylic finishes, etc.) for your company or events agency, contact us and we'll prepare a personalised sample kit.