Terms and conditions of sale

1Introduction and acceptance

In these terms we explain how the website www.mieldelimon.com works and how you can buy from it (hereinafter, the “Terms”). By using the website or placing an order you accept these Terms, our Privacy Policy and our Cookie policy. If you do not agree with them, please do not use the website.

2About us

Sales on this website are made by José Antonio Martínez Gómez, trading as Miel de Limón – Artesanía Digital, tax ID (NIF) 44240582J, with registered address at Calle Almonte, 18, 21440 Lepe (Huelva), Spain. You can contact us by phone on +34 644 079 012 or at info@mieldelimon.com.

3Use of the website and user data

By using the website and placing orders you undertake to:

• Use it only to make legally valid enquiries or orders.
• Not place false or fraudulent orders. If there are reasonable signs of fraud, we may cancel the order and inform the authorities.
• Provide your contact details (email, postal address and phone) truthfully and accurately.
• Be over 18 and have legal capacity to enter into contracts.

4Service availability and shipping coverage

We ship online shop orders to mainland Spain, the Balearic Islands and mainland Portugal. We do not sell through the online shop to the Canary Islands, Ceuta, Melilla or Andorra because of the customs procedures (DUA) and local taxes in those areas. If you are there, write to us and we'll prepare a custom quote.

5Purchase process and order placement

To place an order, follow the steps in the shop and click “Checkout”. You will receive an automatic email confirming that we have received your order (“Order confirmation”). Once we have made and shipped it, we will let you know with another email (“Shipping confirmation”). If an item is pre-order or a special release, you will see its specific lead time on its product page.

6Correction of technical errors

If after paying you see an error in your details, shipping address or personalisation texts, let us know as soon as possible by phone, WhatsApp or at info@mieldelimon.com, so we can correct it before the order goes into production or leaves the workshop. If you spot it before paying, you can change your details in “My account” or in the basket itself.

7Lead times, availability and delivery

Shop products are made within 4 to 7 working days from order confirmation. Delivery takes 24 to 48 working hours. For custom projects, the lead time is agreed with you and is usually 14 to 15 working days from when you approve the design. In high season lead times may be longer, and if so we will always let you know before confirming the order.

All orders depend on us having the necessary materials in the workshop. If there were a supply problem we could not solve, we would let you know straight away and refund everything you have paid.

At checkout you can choose between two delivery methods:

• Collection from the workshop. At the address given in section 2, once we let you know your order is finished.
• Home delivery. To the address you give us (mainland Spain, Balearic Islands or mainland Portugal) with Correos' Paq Premium 24-48h service. The order is considered delivered when you or the person you designate receive it and sign for it on the carrier's device.

8Prices and payment methods

Prices on the website include current VAT (21%) and do not include shipping costs. Shipping costs are calculated during checkout according to the official Correos rate plus VAT, the destination zone and the actual or volumetric weight of the parcel (length x width x height in cm / 6000). You will see them itemised before paying. Orders of €120 or more (VAT included, after discounts) get free home delivery.

The price you pay is the one shown on the website at the time of purchase, even if prices change later.

You can pay by credit or debit card (Visa, Mastercard, American Express, UnionPay), Apple Pay and Google Pay through Stripe, or with PayPal. Payments are processed in encrypted, secure environments. We never see or store your card details.

9Personalised products and custom design

At Miel de Limón we make personalised details for events and celebrations and promotional material for businesses. We work with MDF boards, acrylic and PLA, with laser cutting and engraving, 3D printing, plotter cutting, vinyl and signage. Due to the very nature of the materials and handcrafted work, your piece may have slight differences in tone, grain or size compared with the photos you see on screen.

Your texts and files. You are responsible for ensuring that the texts, names, dates and files you send us for personalisation are correct. Once you confirm the order, we cannot be held responsible for spelling or design errors contained in the details you gave us.

Custom design service. When you commission an exclusive design from us, the quote is always free and without obligation. Once you give the go-ahead, you pay for the design service, which includes a physical sample and two design rounds. If you then place the order, that amount is deducted from the total. If you decide not to continue, you keep the samples. If the project could not go ahead due to a limitation on our side, we refund everything you have paid.

10Returns and right of withdrawal

• Non-personalised products. If you buy an item without any personalisation or engraving, you have 14 calendar days from receipt to withdraw from the purchase without giving any reason. Just let us know at info@mieldelimon.com or using the withdrawal form below.
• How to return it. The product must be returned in its original packaging, in perfect condition and with all its accessories.
• Costs and refund. Return shipping costs are paid by you. Once we receive and check the item in the workshop, we refund the amount within a maximum of 14 days using the same payment method you used.
• Personalised products. Under article 103 c) of Spanish Royal Legislative Decree 1/2007, General Law for the Protection of Consumers and Users, the right of withdrawal does not apply to items made to your specifications or clearly personalised (place cards with names, wedding or communion dates, custom signage, exclusive designs, etc.). Once your order goes into production we cannot accept cancellations, changes or returns, except for last-minute changes to guest lists as explained in the FAQ.

Model withdrawal form. Only fill it in and send it if you wish to withdraw from the contract.

For the attention of José Antonio Martínez Gómez (Miel de Limón – Artesanía Digital), at the address given in section 2 or at info@mieldelimon.com.
I hereby give notice that I withdraw from my contract of sale of the following goods: [product].
Ordered on / received on: [date].
Name: [name].
Address: [address].
Signature (only if this form is submitted on paper).
Date: [date].

11Damaged products, workshop errors and guarantee

• Damage in transit. Check the parcel when it is delivered. If the box has dents, breaks or damp, note it in writing on the delivery note or the carrier's digital signature before accepting it. If when you open it you find damage that was not visible from the outside, please let us know with photos at info@mieldelimon.com within 7 calendar days so we can claim from the carrier, without prejudice to your legal rights.
• Manufacturing errors or defects. If your product has a manufacturing defect or an error on our part (for example, a name engraved incorrectly compared with the text you sent us), we take full responsibility. We send you a correct one free of charge by express courier or, if there is no longer time before the event date, we refund the price of that piece. All collection and reshipping costs are paid by us.
• Legal guarantee. All our products have a 3-year legal guarantee for lack of conformity. The guarantee does not cover damage from knocks, misuse, cleaning with abrasive products, extreme humidity or the natural wear of wood.

12Electronic invoicing

By purchasing you agree to receive the invoice electronically by email. If you prefer it on paper, ask us at info@mieldelimon.com and we'll send it to you free of charge.

13Applicable law, complaints and jurisdiction

These Terms are governed by Spanish law. If you have any problem with a purchase, write to us at info@mieldelimon.com and we'll find a solution. As a consumer, you can also contact the consumer services of your autonomous community or the Consumer Arbitration Board. Official complaint forms of the Junta de Andalucía are available to you.

• Consumers. The courts and tribunals of your place of residence have jurisdiction.
• Businesses, self-employed and professionals. For professional purchases or promotional material, both parties submit to the courts and tribunals of Ayamonte (Huelva), waiving any other jurisdiction.